Terms of Use

01

Who this agreement is between

Mave is operated by Mave Technologies Inc. (“Mave”, “we”, “us”, “our”), an Ontario company based in Toronto, Canada. These Terms of Use (the “Terms”) are an agreement between you - the person using Mave - and us. Together, the Mave platform at app.maveai.co, this website, and the related services we provide are the “Platform”.

You get access to Mave through your brokerage. Before any of its people are onboarded, a brokerage signs a Master Subscription Agreement with us, which sets the commercial terms of that relationship. If anything in these Terms conflicts with your brokerage’s signed agreement or its order form, that agreement governs as between Mave and your brokerage - but these Terms still govern your own use of the Platform.

You accept these Terms and our Privacy Policy when you create your account or first use the Platform. If you do not agree with them, please do not use Mave.

02

Your account

Accounts are created by invitation from your brokerage - there is no public sign-up. Your account is personal to you. Keep your password and sign-in details private, do not let anyone else use your account, and tell us at hello@maveai.co if you think someone has.

Keep your details accurate and current, including your name, contact information, provincial registration number, and any real estate board agent IDs you add. Some of what Mave does - finding your listings, for example - depends on those being right.

• Your brokerage’s administrators can see, manage, reassign, suspend, and permanently delete accounts on their roster, along with the content in them. If your brokerage deletes your account, that removal is permanent.
• Mave staff may access your account and its content to provide support, investigate a problem, keep the Platform secure, or act on your brokerage’s instructions. This access is recorded.
• Your access continues while your brokerage’s subscription is active and you remain on its roster.

03

What we give you

Subject to these Terms and to your brokerage keeping its subscription in good standing, we grant you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Platform for your own real estate business as a member of that brokerage, for as long as your access lasts.

That is the whole of the licence. It does not include the right to use Mave on behalf of another business, to make it available to anyone outside your brokerage, or to resell any part of it.

04

Your responsibilities

Mave helps you produce marketing and research faster. It does not take on your professional obligations. Everything published under your name, or your brokerage’s, remains yours to stand behind.

You are responsible for complying with

• The rules of your provincial regulator - in Ontario, RECO and the Trust in Real Estate Services Act - and the code of ethics that applies to you.
• The rules of every real estate board you belong to, and the terms of the data licences that make board information available to you.
• Your brokerage’s own advertising, branding, and supervision policies.
• Advertising and trademark rules, including The Canadian Real Estate Association’s requirements for use of the REALTOR® and REALTORS® marks.
• Canada’s Anti-Spam Legislation and any other rules that apply to messages you send.
• The terms of any social media platform or other service you connect to Mave.

You also agree to only upload information you have the right to upload, and to be accurate about who you are and what you are authorised to market.

05

AI-generated content

Mave uses artificial intelligence, including models operated by third parties, to generate content, analysis, summaries, images, and answers (“Outputs”). This is central to how the Platform works, and it comes with real limits you should understand.

• Outputs are generated probabilistically. They can be inaccurate, incomplete, or out of date - and they can be confidently wrong.
• Outputs are for general information and marketing purposes. Mave does not provide legal, financial, tax, appraisal, or compliance advice, and no Output is a substitute for your own professional judgment or your brokerage’s review.
• Market figures, statistics, comparable sales, and property details in an Output should be checked against your board’s systems before you share them with a client or use them in an advertisement.
• Similar requests can produce similar results for different users. We do not promise that any Output is unique, original, or free of third-party rights.

YOU ARE SOLELY RESPONSIBLE FOR REVIEWING, VERIFYING, AND APPROVING EVERY OUTPUT BEFORE YOU PUBLISH IT, SEND IT, OR RELY ON IT. MAVE IS NOT RESPONSIBLE FOR ANY DECISION, REPRESENTATION, OR ADVERTISEMENT YOU MAKE ON THE BASIS OF AN OUTPUT.

06

Listing and market data

Mave draws listing, sales, and market information from real estate boards and licensed data providers. That information stays subject to the rules of the board it came from and to your own membership obligations, and your right to use it through Mave lasts only as long as those licences and your membership do.

• Board data can lag the boards’ own systems. Treat your board as the source of truth for anything you rely on or publish.
• You are responsible for confirming you have the right to advertise a property, including any consent required where the listing is not your own.
• You may not redistribute, resell, scrape, bulk-export, or systematically extract board data from the Platform, or use it to build a competing product or data set.

07

Publishing and connected accounts

You can connect social media accounts to Mave. When you do, you authorise us to create, schedule, and publish content to those accounts on your behalf, and to read basic profile and post information so we can show you how your content is doing and keep it consistent with what you already publish.

By default, posts wait in your approval queue and nothing goes out until you approve it. If you - or your brokerage, for accounts it manages - turn on automatic approval, Mave will publish on schedule without asking each time. You remain responsible for everything published from your connected accounts either way, so review your settings and your calendar.

You can disconnect an account at any time from your profile. Disconnecting stops future publishing; it does not remove anything already published, which you can delete on the platform itself. Connected platforms have their own terms and may change or withdraw access without notice, and we are not responsible for their acts or outages.

08

Messages and notifications

Mave sends notifications about your account, your brand, and your listings - by email, by text message, and, if you turn them on, as browser notifications.

• Text messages require your separate consent, which you give during onboarding. Message frequency varies and standard message and data rates apply. Reply STOP to any message to opt out.
• Browser notifications are per device and can be switched off in your profile or in your browser at any time.
• Some messages are essential to running your account - security, access, and service notices - and will continue for as long as you have an account.

09

Your content, and who owns what

“Customer Data” means everything you or your brokerage put into Mave: listing details, photos, logos, brand settings, prompts, uploaded documents, and messages. As between you and Mave, you and your brokerage keep all right, title, and interest in Customer Data and in the Outputs generated for you.

You grant us a non-exclusive, royalty-free, worldwide licence to host, store, process, reproduce, adapt, and display Customer Data and Outputs for one purpose: running, supporting, securing, and improving the Platform for you - including publishing to the accounts you have connected. Your Customer Data is not shared with other customers, and it is not used to train third-party AI providers’ models. Our Privacy Policy explains this in more detail.

Mave owns the Platform itself - the software, designs, templates, prompts, models, documentation, and the Mave name and brand. Nothing in these Terms transfers any of that to you. If you send us feedback or suggestions, we may use them freely and without obligation to you.

10

Prompt submissions and contests

Mave sometimes invites you to submit prompts to our shared prompt library, or to enter a challenge or contest. If you do, you grant us a non-exclusive, royalty-free, worldwide licence to review, reproduce, adapt, publish, and promote that submission inside the Platform and in Mave’s own marketing, alongside your name and brokerage.

We review submissions before they are published and we are not obliged to publish any of them. Where a contest or challenge has its own published rules, eligibility, and prize terms, those rules apply to that contest. We will only use your name, likeness, or brokerage in other marketing with your permission or your brokerage’s.

11

Acceptable use

When using Mave, you agree not to:

• Copy, modify, sublicense, rent, resell, or make the Platform available to anyone outside your brokerage.
• Reverse engineer, decompile, or otherwise try to derive the Platform’s source code, models, prompts, or templates.
• Scrape, bulk-download, or systematically extract data from the Platform, or use it to build a competing product or data set.
• Create advertising or content that is misleading, discriminatory, or otherwise contrary to your regulator’s rules, your board’s rules, or your brokerage’s policies - or that misrepresents a property, a person, or your role in a transaction.
• Upload personal information you do not have the right to provide, or anything unlawful, infringing, defamatory, or harmful.
• Probe, interfere with, or circumvent the Platform’s security or access controls, exceed usage limits, or access it by automated means other than those we provide.
• Impersonate another person or misrepresent your affiliation with a brokerage, board, or association.

The Mave assistant

The instructions, tools, and configuration behind Mave’s assistant are our confidential property, and the limits built into it exist to protect licensed board data and other customers. You agree not to:

• Attempt to extract, reveal, reconstruct, or publish its system prompts, internal instructions, tool or function definitions, parameters, schemas, or configuration - whether by asking it directly, by crafting inputs designed to expose them, or by any other means.
• Use prompt injection, jailbreaking, or any similar technique to make it disregard its instructions, bypass its safeguards, or act outside the permissions attached to your account.
• Attempt to reach information belonging to another user, another brokerage, or Mave itself, or to widen what your account is allowed to do.
• Query it by automated means, at volumes beyond normal professional use, or in order to systematically collect its responses.
• Use it, its responses, or anything you learn about how it works to build, train, evaluate, or benchmark a competing product or model.

We monitor for this. Because it puts licensed board data and other customers at risk, we may suspend an account immediately while we look into it.

12

Fees, suspension, and ending access

Fees for the Platform are set out in your brokerage’s agreement with Mave. Unless your brokerage tells you otherwise, you are not billed individually for your seat, and questions about fees, renewals, and invoices go to your brokerage.

We may suspend, limit, or end access - yours or your brokerage’s - for non-payment, for breach of these Terms, where a board, regulator, or data provider requires it, or where continued access presents a legal, security, or operational risk. Where it is practical and lawful to do so, we will tell you first.

Your access also ends when your brokerage’s subscription ends or when your brokerage removes you from its roster. After that, your content may be deleted in line with our Privacy Policy and your brokerage’s agreement, so export anything you want to keep before you lose access. The sections of these Terms that by their nature should survive - ownership, disclaimers, limitation of liability, and governing law - continue to apply afterwards.

13

Beta features and changes to the Platform

Some features are marked beta, pilot, preview, or early access. They are provided as-is, may be changed or withdrawn at any time, may have limited support, and are excluded from any warranty or service commitment.

We improve Mave continuously, so features change. We will not materially reduce the core functionality your brokerage is subscribed to during its term without letting it know.

14

Disclaimers and limitation of liability

THE PLATFORM AND ALL OUTPUTS ARE PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE MAXIMUM EXTENT PERMITTED BY LAW, MAVE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. MAVE DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT ANY OUTPUT WILL BE ACCURATE, COMPLETE, OR CURRENT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MAVE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, LOST COMMISSIONS, LOST BUSINESS, OR LOST DATA. MAVE’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE PLATFORM WILL NOT EXCEED THE FEES PAID TO MAVE FOR YOUR ACCESS IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

Nothing in these Terms limits liability that cannot be limited under applicable law.

You agree to indemnify and hold Mave harmless from third-party claims arising out of content you publish through the Platform, your breach of these Terms, or your failure to comply with the regulator, board, or brokerage rules that apply to you.

15

Governing law, changes, and contact

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. Any dispute will be brought exclusively in the courts located in Toronto, Ontario, and you and Mave each consent to that jurisdiction.

We may update these Terms from time to time. If a change is material, we will give notice - by posting the updated Terms here with a new date, and by letting account holders or brokerage administrators know. Continuing to use the Platform after the update takes effect means you accept it.

If any part of these Terms is found unenforceable, the rest stays in force. Our not enforcing a right straight away does not waive it. You may not assign these Terms; we may assign them to an affiliate or in connection with a merger, financing, or sale of our business.

Contact us

Mave Technologies Inc., Toronto, Ontario, Canada - hello@maveai.co